ICT Service Management and Cyber Resilience
B2B ICT service providers operate trusted access paths into client environments. These paths may include identity and access management, remote support, service-desk workflows, cloud administration, API integrations, endpoint management, monitoring dashboards, backup repositories and virtualised systems.
Obsidian Innovation Institute supports the definition and validation of cybersecurity scenarios for ICT service-management environments where provider-side compromise can affect multiple client sectors.
Relevant environments
Renewable-energy operators
Industrial and manufacturing environments
ICT service providers
Accountancy and professional-service organisations
Agriculture and agro-industrial organisations
Cloud, API, IoT and monitoring-based service environments
Cybersecurity focus
Trusted-service-provider compromise
Abuse of valid accounts and privileged access
Weak MFA and identity governance
Insufficient client or tenant segregation
Remote-administration exposure
Cloud and API misconfiguration
Insecure tokens and service integrations
Incomplete logging and weak detection logic
Backup and configuration repository exposure
IoT and OT-adjacent monitoring risks
Incident escalation and provider-client responsibility gaps
Practical outputs
OBSI can support the definition of asset and data-asset models, topology descriptions, threat vectors, assumptions, vulnerability classes, detection points, security requirements, privacy requirements and validation logic. These outputs can be used for later controlled testing, cybersecurity training, compliance preparation, resilience improvement and collaborative R&D activities.
This capability is particularly relevant where ICT service management supports critical, important or operationally sensitive environments and where cybersecurity must be aligned with NIS2-oriented preparedness, supply-chain security and operational continuity.